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*********************************************************************** WARNING FOR SOFTWARE UPGRADES **********************************************************************

When upgrading the KVL5000 from version OS R01.06.01/HSM R50.07.01 or prior, you MUST use the upgrade procedure "HSM & Operating System" in the latest KVL 5000 User Guide. 
Please be aware that using any other procedure for upgrading your KVL will result in the KVL being inoperable and WILL REQUIRE SERVICING.

Note that the HSM Upgrade image can be purchased from MSI using the software upgrade option (CA03455AA) for KVL 5000. This HSM upgrade image can be ordered to a user-provided email address or CD. The OS upgrade image must now be downloaded from Customer Hub and will not be sent via email or CD with the HSM upgrade image.

Note that only the HSM Upgrade image is now available for purchase from MSI using the software upgrade option (CA03455AA) for KVL 5000. The OS Upgrade image will remain on Customer Hub for downloading 

In Customer Hub:

1) First subscribe to "KVL5000 OS Upgrade." 2) Search "KVL" to find the downloadable package named "KVL5000 OS Upgrade Package R01.11.02." 3) Download the OS Upgrade image onto your PC. 4) Load the OS Upgrade and HSM Upgrade images together onto your KVL.
**********************************************************************************************************************************************************************************

Procedure: 
1. Log on to the KVL as the administrator.
2. From the KVL main menu, go to Settings -> Manage firmware -> KVL firmware -> Upgrade.
3. Connect the KVL to the PC using the micro USB cable.
4. On the PC, copy the dedicated HSM upgrade file and OS_Upgrade_<version number>.zip into the following directory: This PC\kvl5000\Internal shared storage\fwupdate. The dedicated file extension for HSM upgrade is .bin_kvl
WARNING: Upgrade file MUST be present in the PC\kvl5000\Internal shared storage\fwupdate in order for KVL to process. Upgrade file MUST not be in any sub folder.
5. In the KVL, wait until the upgrade file is detected and tap "HSM & Operating System".
6. When prompted, confirm your choice.


When upgrading the KVL5000 from OS R01.07.05/HSM R50.07.10, you can upgrade the HSM and Operating System independently. However, it is recommended to use the upgrade procedure "HSM & Operating System" when a new HSM version is released.


KVL5000 User Guide is available online: 
https://learning.motorolasolutions.com/user-guide/57009enus