Since February 2017, the new server name and credentials are: ftp.radiosoftware.online, login — radiosoftware, and password — radiosoftware. Use this hostname instead of any old hostnames. Check this page from time to time (1-2 times a year) to make sure you are using an up-to-date hostname. And never use an IP address as a host name, as IP addresses change periodically.
Login name radiosoftware offers only read-only access with no ability to download. You can still upload files, but not download them. Paid members must use their individual login names and passwords sent in their initial setup e-mail.
Don't use Internet Explorer or Windows Explorer as an FTP client; they are pieces of shit! Use a professional FTP client, like FileZilla Client (freeware; offers versions for Windows, Mac and Linux).
Don't try to use more than 1 (one!) instance of the FTP client at the same time.
Don't try to open more than 1 (one!) connection (session) with the FTP server! Set up your FTP client properly. Change the settings of your FileZilla as shown:
Use Site Manager (in terms of FileZilla) to save your connection. Do not use things like Quick Connect. Why does it matter? You can make a small mistake when you enter your credentials and get automatically banned. Also, it prevents user mistakes, like using the wrong server name. Save your FTP connection and use it all the time in the future!
If your FTP client is in Active mode (aka PORT mode) and you are unable to get directory/file listing from the FTP server, try Passive mode instead. In the modern world, only FTP passive mode will work for you in 95% of cases, not FTP Active mode. But in some places and under some conditions, you might have a positive experience with the FTP active mode.
Also, don't try to change the FTP port from default #21. Changing port to something else will cause an automatic IP ban for 1 week because our system thinks that it's a port scan.
If you are able to work with the FTP server but are experiencing spontaneous connection drops or timeouts in the first 10 minutes (while you are absolutely sure that your Internet connection is OK), try temporarily turning off the Microsoft Windows Firewall. If you run on Windows XP, instead of disabling Windows Firewall you can try to terminate the alg.exe process (by pressing CTRL + ALT + DEL) or stop the Application Layer Gateway service in the services.msc applet (ALG isn't unnecessary for normal Windows operation).
